Processing, Shipping, and Returns Information
Shipping Information
- Free shipping for orders over 1000 Rand within South Africa.
- Flat rate shipping of R100 for orders below 1000 Rand within South Africa.
- Shipping is limited to South African borders only.
- Orders processed within 1-5 business days from receipt of payment.
- Orders are processed only after payment clearance.
- In case of stock shortage, customers are contacted within 1-2 business days for alternatives or refunds.
- All orders shipped via Courier Guy with an estimated delivery time of 1-5 days.
- No signature is required at delivery, track the package using the provided tracking number sent by email.
- Not responsible for undeliverable packages due to incorrect details or absence at address.
- Customer liable for courier fees on failed deliveries.
- Not responsible for stolen packages, courier errors, or damaged packages signed upon delivery.
- Notify immediately for damaged packages in transit.
Returns and Exchanges
- Notify within 1 business day of damaged goods post-delivery.
- Notify within 7 days of delivery for order errors or product quality issues.
- No replacements, refunds, or corrections after 7 days post-delivery.
- Full refund for short-delivered items.
- Return or exchange products within 14 days of dispatch.
- Products for return must be unwashed, unused, and in original packaging.
- Customer covers return shipping costs.
Warranty Claims
- Contact Lifescape SA immediately for defective products.
- Defective products to be returned for examination.
- Defective products repaired or replaced at discretion within the warranty period.
- Discontinued items replaced with substitute colors/prints.
- No monetary refunds for defective products.
General Information
- Proof of purchase is the required for all returns, exchanges, and defective products.
- Products must be within warranty period for returns/exchanges.
- Products without proof of purchase or out of warranty returned immediately.
- Lifescape SA covers return shipping costs for defective items.